All of our machines have CE and ISO certificates. Besides, we have a team of QC to control and inspect every single machine is in perfect condition before delivery. Because we fully understand that it will be a great trouble if the machine has any problems during working overseas.
Online customer service: Customers can contact us online if they meet any questions, and our staff will help to judge the situation and give our advice. Most problems will be solved at this stage.
Engineer Judgement: If our customer service does not work, our engineers will give their pinpoint solution to each case.
Warranty: Up to 12 months for repairing or replacement. During the warranty period, customers will enjoy free repairing parts or necessary replacement due to material and workmanship problems. But any man-made or inappropriate conduct damage will be excluded.
We can provide a complete user manual and usage video for instruction and application. And 24/7 online consultant service ensures whatever problem and whenever you meet, you can solve easily.
If customers have any needs for customization or OEM service, please contact our staff for more information. For appearance changes, like Logo, operating system background, outlook adding, printing, or language, it would be easy to achieve.